Return & Refund Policy

At DarazClub, customer satisfaction is our first priority. We try our best to deliver fresh, high-quality, and original products such as groceries, fruits, vegetables, tech gadgets, home items, and more. However, if you face any issue with your order, our Return & Refund Policy will help guide you on what to do next.

You can request a return or replacement only if the product you received is damaged, expired, defective, broken, or different from what you ordered. For fresh items like fruits, vegetables, and dairy, the return request should be made immediately after delivery. For non-perishable items and tech gadgets, you must request a return within the allowed time mentioned on the product page.

To be eligible for a return, the product must be in its original condition. It should not be used, washed, installed, altered, or tampered with. All original tags, labels, accessories, user manuals, and packaging must be included when returning the item. If the product shows signs of use or damage caused after delivery, the return may be rejected.

If you receive a product that is clearly damaged during delivery, please take photos or videos as proof. This helps us verify the issue quickly and process your return or refund faster. For tech gadgets or electronics, please do not try to repair or open the item yourself, as this may void the return eligibility.

Some products cannot be returned for safety and hygiene reasons. These include perishable food items that were stored incorrectly, opened skincare or beauty products, used personal items, and fresh groceries that were damaged after delivery. We follow safety rules to protect all customers.

DarazClub has the right to inspect the returned product before approving any refund or replacement. If the product meets the return conditions, we will approve your request. If the item does not match the complaint, or appears used or damaged after delivery, the return may be refused.

Once your return is approved, you can choose between a full refund, a replacement of the same product, or a voucher credit (if applicable). Refunds for online payments will be sent back to the original payment method. Refunds for cash-on-delivery orders may be provided through bank transfer or store credit.

The time required to process a refund may vary depending on your bank or payment method. Usually, refunds are completed within a few working days after approval. DarazClub will inform you of every step through email or SMS.

If a product cannot be returned due to unavailability, DarazClub may offer an alternative solution such as exchanging for another item or providing a voucher for future purchases. Our goal is to ensure you are never disappointed with your shopping experience.

Please note that all return and refund requests must follow the official process through our website or customer support. Informal complaints through personal messages, social media, or unofficial channels may not be accepted as valid return requests.

If your return request is rejected, DarazClub will provide a clear explanation. We aim to be fair, transparent, and honest in all decisions. You may contact our support team if you believe your case needs further review, and we will be happy to assist.

We may update or change this Return & Refund Policy at any time to improve our service. Updated policies will be posted on this page. By using DarazClub, you agree to follow the latest return rules and guidelines.